Refund policy

1. Eligibility for Returns

Products must be in a new, unused, and unassembled condition, including all original packaging, accessories, and tags.

If the product has been unboxed but remains unused, a return is still possible but will require photos and must pass our quality inspection.

If you need to return an item, please contact Customer Service for a return address or prepaid return shipping label (RL) within 30 days of receiving the product.

Email:     support@lifenestly

2. Return Authorization Process

  • Contact Customer Service: Before returning, please contact our customer service team to obtain a Return Authorization (RA). Unauthorized returns will not be accepted or returned.
  • Provide Required Information: Please provide your order number, proof of purchase, and product details to generate a return authorization number.
  • Submit Photos: If the product has been unboxed or assembled, submit the following photos to customer service:
    • Main parts of the product: Clearly show no signs of use.
    • Overall product view: Display the product in unused condition.
    • Product accessories: Show all accessories in undamaged condition.
    • Exterior views: Two photos from different angles to ensure no scratches or damage.
    • Packaging box: Show the product packed in the box and sealed.
    • If the product is unopened, only a photo of the original packaging is needed.

3. Return Conditions

  • New Condition: The product must remain in a new, unused, and unassembled condition. Items showing signs of use, scratches, stains, wear, or damage are not eligible for returns.
  • Complete Accessories: All original accessories (e.g., manuals, attachments) must be intact and undamaged. Missing or damaged accessories will result in a declined return request.
  • Original Packaging: The product and all accessories must be returned in the original packaging. Damaged or missing packaging may affect return eligibility.

4. Non-Returnable Conditions

  • Products show visible signs of use (e.g., wear on tires, structural deformation).
  • Damage due to misuse or external forces.
  • Return requests submitted outside the 30-day return window.

5. Return Shipping Costs

  • Product Quality Issues or Transit Damage: If a return is due to a quality issue or damage during transit, we will cover the return shipping costs. In such cases, please contact customer service within 7 days of receiving the product and provide evidence of damage or defects.
  • Returns Due to Personal Reasons: For returns due to personal reasons, return shipping costs will be borne by you. We will also deduct a 20% restocking fee from the refund to cover repackaging, inspection, and processing costs.

6. Refund Process

  • Refund Processing Time: After receiving and inspecting the returned product, we will process the refund within 1-2 business days. Refunds will be issued to the original payment method. You can expect to receive it within one week. Please note that the exact timing of the refund may vary depending on how quickly your bank processes the transaction.
  • Inspection and Processing: Our quality inspection team will thoroughly check the product upon return to ensure it meets return criteria. Once approved, we will process the refund promptly.

7. Exchange Policy

  • Exchange Conditions: If the product was damaged during transit or the received item does not match the order, we will provide a free exchange after confirming the issue. Please contact us within 7 days of receiving the product and provide evidence of damage or discrepancy.
  • Exchange Shipping Costs: All shipping costs for exchanges will be covered by us. Once exchanged, if the new product has no quality issues, it will no longer be eligible for return.